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Frequently Asked Questions
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What are email Identities@Tel?
Email Identities@Tel are memorable email addresses associated with .tel domains. They are used to forward email to recipients.
Instead of using a non-professional email address like hibabe435@xmail.com, businesses and people can use
an email address related to a generic word or community, eg
karate@chatham.tel
Identity email addresses are different because they uniquely identify their user with the community they do business in, or with a product or service they sell. This affinity helps with local branding.
Email identities simply forward email to the recipient using the associated email address.
You use your new memorable identity to send emails.
Our email server forwards your email using the identity. The recipient sees an email using a generic term like "cars".
No email is maintained on our server - it just sends email through to the real email address.
What are the end-user requirements?
Identity emails do not replace any email system, so you need only have an existing email client such as
MS Outlook®, Hotmail®, MS Live Mail®, Gmail®, Yahoo!®, AOL®, Thunderbird, Entourage®, etc.
Identity forwarding is compatible with all computers and smartphones.
These email platforms allow you to send and receive email from your existing account using your new @identity email address. Once configured as suggested below, people communicating with you will only see your @identity email address. This means you can use your new @Identity email address without changing your existing email account or provider. To ensure that the new @Identity is used instead of the "ugly" email address, here are some tips: OUTLOOK: On Outlook you can control the default reply address to be the @identity address.
How to use an identity for branding?
It's real easy. Just grab an identity suited to your business or service area.
Here are examples of branded Identities@Tel:
pizza@bristol.tel toronto@generators.tel london@yourmover.tel art@lawncare.tel miami@condos.tel To find more identities for branding, check out the Identity Pool or Pocket Identity.
Individual domain owners set a price for identities on their domains. The fee shown is per year. There is no setup fee.
Identity prices vary depending on two factors: the email prefix (eg car, mark, miami) and the domain classification.
By entering different email prefixes, you can get different prices. This is because certain prefixes demand higher prices.
What to do if I am not getting my forwarded mail?
You have to wait at least 10 minutes from the time your account is activated.
If using Gmail and testing forwarding, always mail from a different account.
GMail has a quirk where it doesn't actually show your email in the inbox in this situation.
Read more here.
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